Answered By: Editing 1
Last Updated: Apr 07, 2020     Views: 3145

1) If you're having a technical problem:

Try a different browser or restart your computer. If you are still having problems, reach out to the Air University Service Desk for technical assistance. 

2) If you're having trouble accessing course modules:

Look for appropriate help options on the Canvas login page or sidebar.

Canvas help and support links

Reach out to your institution or the Registrar for other enrollment issues.

3) If you are prompted for a login and password for AU Library databases, journals, or other content:

If you are an eSchool or SOS student, you may find your password in Canvas under the AU Library link under courses.

Canvas Password location

If you cannot find the password in Canvas, or are not an AU Blackboard/Canvas user, click the button below to make a password request

Request an AU Library Database/Journal password

Please note, only currently enrolled Air University students, faculty and staff are eligible for this password. The password request requires a valid .mil email address. No commercial email addresses or telephone requests will receive a response.


See the AU Library's Get Started page for more resources, or visit the Library's website here.

You can also always ask us a question

For any other issues, contact your institution or the AU Service Desk.


Additional links:



 Please visit the Blackboard login page for help regarding Blackboard.


Community College of the Air Force

 For CCAF issues or questions, please visit the CCAF Homepage for help and contact information.



 Web: eSchool help page


Distance Learning Programs, OLMP

 Web: Distance learning portal

 Phone: DSN: 493-7902

 Commercial: (334) 953-7902


Distance Learning Enlisted PMEs

 Phone: DSN: 596-1736

 Commercial: (334) 416-1736


USAF Supervisor Refresher Course:


Air Force Culture and Language Center (AFCLC)

 AFCLC Website